How eGRACS Works
A Unified Framework for ICT Governance, Risk, and Compliance
The eGRACS Tiered Structure

eGRACS is built on a robust four-tier structure that aligns ICT controls with organisational goals, ensuring seamless governance, management, and execution.
1. Core Tier
The foundation of ICT governance. This tier establishes the overarching principles and goals that guide ICT practices across the organisation.
2. Strategic Tier
This tier focuses on defining goals and strategies to align ICT with business objectives. It bridges the gap between high-level governance and operational execution.
3. Operational Tier
Dedicated to translating strategic goals into actionable processes and practices. This tier ensures that plans are implemented effectively within the organisation.
4. Tactical Tier
The most granular level, where tools, techniques, and technologies are applied to execute operational processes. This tier ensures precision and effectiveness in daily ICT management.
Control Practices in eGRACS

The eGRACS framework employs three distinct layers of control practices, each addressing specific aspects of ICT management:
1. Governance
Sets the strategic direction for ICT initiatives, ensuring alignment with organisational goals, risk management, and compliance. This layer is typically led by the board of directors.
2. Management
Responsible for translating governance strategies into actionable plans. It optimises resources and oversees the execution of ICT initiatives, guided by the executive leadership team.
3. Administration
Focuses on day-to-day ICT operations, ensuring systems and infrastructure function smoothly. This layer manages technical details and provides user support, ensuring continuity and efficiency.
Frequently Asked Questions
How does eGRACS handle risk management?
eGRACS integrates risk management across all tiers and practices. From strategic planning to operational execution, it ensures that risks are proactively identified, assessed, and mitigated while maintaining compliance with legal and regulatory standards.
Can eGRACS be customised for our organisation?
Yes, eGRACS is designed to be flexible and adaptable to your organisation’s specific needs. Whether you operate in an internally managed, co-sourced, or outsourced environment, eGRACS can align with your goals.
What industries can benefit from eGRACS?
eGRACS is suitable for any industry that requires robust ICT governance, from finance and healthcare to manufacturing and education. Its unified framework provides value across diverse sectors.
How does the Golden Triangle fit into eGRACS?
The Golden Triangle design underpins the framework, visually grouping controls within each tier. It emphasises the interconnectedness of ICT governance, making it intuitive and actionable.
Discover How eGRACS Can Transform Your ICT Governance
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