1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the eGRACS website, products, services, and community forum. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Licensing and Use of the eGRACS Framework

eGRACS licenses its framework and related products globally under the following terms:

• The framework and associated materials are licensed, not sold, and remain the intellectual property of eGRACS.
• You are granted a non-exclusive, non-transferable license to use the framework solely for internal organisational purposes or as otherwise agreed in a written agreement.
• Unauthorised reproduction, distribution, or commercial use of the framework is strictly prohibited.

3. Product and Service Sales

All sales of eGRACS products, services, and subscriptions are subject to the following:

• Prices are displayed in AUD (Australian Dollars) unless stated otherwise and may be subject to applicable taxes.
• Refunds are handled in accordance with our Refund Policy.
• We reserve the right to modify or discontinue products or services at any time without prior notice.

4. Support and Maintenance

eGRACS offers support and maintenance services for licensed products under the terms specified in your agreement. Support includes:

• Technical assistance via email or designated channels.
• Access to product updates and security patches during the active subscription period.

5. Community Forum Participation

Our community forum is a space for practitioners of the eGRACS framework to collaborate and share insights. By participating, you agree to:

• Engage respectfully and refrain from posting offensive, harmful, or illegal content.
• Acknowledge that any advice or information shared in the forum is not guaranteed or endorsed by eGRACS.
• Comply with all applicable laws and community guidelines.

6. Privacy and Data Protection

eGRACS values your privacy. Your data will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect personal information.

7. Intellectual Property Rights

All content on this website, including text, graphics, logos, and software, is protected by copyright, trademark, and other intellectual property laws. Unauthorised use is prohibited.

8. Cookies

Our website uses cookies to enhance your experience. Please review our Cookie Policy for details on how cookies are used and how you can manage your preferences.

9. Disclaimer of Warranties

eGRACS provides its website, products, and services on an “as is” and “as available” basis. While we strive for accuracy, we do not warrant the completeness, reliability, or suitability of any information or service provided.

10. Limitation of Liability

eGRACS shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, products, or services, to the extent permitted by law.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in New South Wales, Australia.

12. Changes to the Terms

eGRACS reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website and services constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@egracs.net