eGRACS^© Framework

Information and Communication Systems (ICS) substantially influence the way people as well as businesses communicate and operate today. Business enterprises of all sizes, both in public and private sectors, are increasingly dependent on ICS solutions to develop and deliver their products and services worldwide. In fact, effective ICS solutions have become key to growing business as well as weathering technology-based challenges from competitors.

The eGRACS framework provides context-aware and business-focussed methods, models and tools for managing, governing and assuring enterprise ICS portfolio. Several ICS management frameworks exist today that guide organisational ICS strategies and operational good practices, but they all assume a homogeneous environment and exclude questions of differing and constantly changing ICS usage contexts. They have also largely focused on the supply side with the aim of delivering ICS solutions faster and cheaper with little focus on the demand side. While attention on supply side is necessary, ICS management activities must also include the demand side to ensure that ICS investments are made as effectively as possible and the highest value solutions gets delivered. eGRACS is a value-driven and demand-led framework that addresses this gap in ICS management.