eGRACS ICT Support Triangle

eGRACS Schema
of Enterprise Governance
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eGRACS Framework
Core Controls (Tier 1)
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eGRACS Schema ⬆⬆ eGRACS Framework
Golden Triangles of Enterprise Governance
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Manage Demand Controls
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Deliver Solution Controls
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Manage Capability Controls
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⬆⬆ Strategic Tier ⬆⬆
eGRACS Control Tier 2
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Strategy Controls

Architecture Controls

Assurance Controls

Design Controls

Implementation Controls

Application Controls

Infrastructure Controls

Service Controls

⬆⬆ Operational Tier ⬆⬆
eGRACS Control Tier 3
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Organization Structure

Strategic Program

Architecture Framework

Architecture Blueprint

Architecture Roadmap

Mitigation Controls

Security Controls

Compliance Controls

Software Design

Interface Design

Solution Acquisition

Solution Development

Solution Outsourcing

Solution Testing

Solution Deployment

Decommissioning Controls

Application Plan

Application Dependency

Application Run

⬆⬆ Tactical Tier ⬆⬆
eGRACS Control Tier 4
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eGRACS ICT Support Triangle

Op-3-3 This Operational Tier control triangle seeks to deliver and manage comprehensive support, change, incident, and recovery services that ensure the stability, flexibility, continuity and improvement of the organisation's information systems.

This control rolls down from the Manage Capability Domain and cascades into: 3.3.1-Manage ICT Support, 3.3.2-Manage ICT Change, and 3.3.3-Manage ICT Incident control subdomains.

Control Mappings:
Cobit:2019 ➡️ APO09; APO09.01
ISO31000:2018 ➡️ 5
ITIL:v4 ➡️ SM15

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